Concerns and Complaints
It is in everyone’s interest that concerns and complaints are resolved at the earliest possible stage. Exmouth Community College values its relationship with parents, carers, and our local community and is committed to listening and finding fair and timely resolutions.
We kindly remind you that the Ted Wragg Trust complaints process is not a legal procedure. It is not about proving fault or transferring blame but about working together to resolve issues positively and as early as possible. Our approach is based on fairness, understanding and reconciliation and is guided by administrative law rather than legal process. Whilst we understand that some complaints may be detailed and are being supported by external tools, such as AI, we encourage complaints to remain focused on resolution.
We kindly ask that concerns are shared in a way that supports open and respectful discussion. Many issues can be resolved informally, without the need to use the formal stages of the complaint's procedure. We also welcome suggestions and comments outside the formal process as they help us make improvements.
Thank you for helping us keep the process positive and solution focused.
The difference between a concern and a complaint
Submit a Concern
If you have a concern, please email your child's class teacher, tutor or Head of House in the first instance who will investigate the issue.
If you feel that you have not received an appropriate response to your concern, please contact the Headteacher's PA.
Please note you are likely to reach a resolution faster by using the above stage first. The Headteacher may only respond if the above stage has been fulfilled.
Submit a Complaint
After you have completed the above, if you still wish to submit a formal complaint, please see the link below to the Complaints Policy for information on the Complaints process and use the link below to submit your complaint.
The Complaint policy can be viewed here: Complaints Policy